Cisco Support Representatives

Objective

Planning to start your Networking career? As a Cisco Support Representative, you will be the first point of contact for network issues assistance and ticketing creation, while delivering proficiency to our customers. Come and enjoy the SYKES experience. Work Learn and Grow with us!

Responsabilities

  • To provide high quality Customer Service to Cisco customers.
  • To follow Cisco’s policies and procedures as well as the team’s internal procedures.
  • To provide Service Request support to qualified Cisco customers.
  • To validate customer entitlement for support.
  • To create new support cases and provide updates on already existing cases.
  • To validate the business impact/severity for case creation.
  • To route service requests to the correct Cisco support team and confirm with the customer the next steps in the support process.
  • To engage the correct resources in order to ensure customers receive assistance in a timely manner.
CISCO Security Analyst

Requirements

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • At least 1 year of experience in a Technical Customer Support, FrontLine/Service Desk position or Contact Center environment.
  • Excellent oral Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • communication and listening skills.
  • Excellent writing and grammar English skills.
  • Premium customer service skills.
  • Excellent troubleshooting skills.
  • Ability to multitask (phone call, creating ticket, checking knowledge bases).
  • Capable of performing well under pressure.
  • Teamwork oriented.
  • Proactive.
  • Thrives in a fast pace, ever changing work environment.
  • Schedule flexibility (including Sundays). Must be able to work after hours if required.
  • Ability to research on web-based search engines.
  • Familiarity with Information Technology terminology and basic networking concepts
  • Knowledge about MS Office Package and Internet

    Apply Now

    Two simple ways to apply: walk in without an appointment during the schedule below, or fill out the form and we’ll contact you shortly.

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