Computer/Electrical Engineer

Objective

    To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity, and answering inquiries via the phone or mail.

    Responsibilities

    • To provide outstanding technical support and accurate information to help the customer with his/her issues, and keep a record of the cases.
    • Knowledge in how to interact with a Microsoft Windows and Linux Operative Systems
    • To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the issue accordingly
    • To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved
    • To continuously develop areas of expertise that include a detailed understanding of an application’s work-flow and programming
    • To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies
    • To coach, mentor and evaluate the technical proficiency of his/her peers
    • To keep and update pertinent paperwork and records through data entry
    • To communicate with SME, team members and other teams regarding problems, solutions and trends.
    • Provide compatibility guides on Intel website and respond questions.
    • To meet established individual and team performance targets, which include customer service, productivity and quality standards
    • To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies
    • To keep all equipment and tools under his/her responsibility in excellent conditions
    • To keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited)
    • To act as a resource to lower-level agents, to perform advanced trouble-shooting and problem resolution, and to participate in Change Control and Quality Assurance activities as requested
Trilingual Technical Support Specialist

Requirements

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must)
  • Bachelor in Computer Science, Computer Engineering or Electrical Engineering (EE) degree or higher. (must)
  • Experience and ability to work with Python and C++ (required)
  • 2 + year Linux Experience is a plus. Understanding of Linux-based operating systems architecture with Linux Kernel and User Space.
  • Experience developing and debugging applications using Visual Studio
  • Must be strong in at least one Linux Distribution with knowledge of others (i.e. Yocto project, Ubuntu, Debian, Fedora, RedHat or a freeware product) 2 to 3 years of experience is a plus
  • Ability to interpret data sheets and design guidelines to understand device characteristics such as AC/DC specifications, timing requirements, environmental limitations, etc.
  • Ability to do basic hardware and software troubleshooting
  • Possess a working knowledge of Microsoft Windows, Apple/Mac, and Linux operating systems, and familiar with installation of operating system drivers and applications

Competitive salary based on experience and skills.

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