Customer Support Expert

The Team

    We are looking for committed team players! We aim that every member of the team has an equal opportunity to succeed, to be heard and to exchange ideas openly, with the eager of creating strong relationships. The account helps organizations connect and automate how they prepare, sign, act on, and manage agreements, plus, we protect the environment and save trees together!

Objective

    Make good customer service amazing! As a Customer Support Expert, you are the first line of defense to educate, solve the problems of and delight our customers, assuring our products are having a maximum impact on users. The position acts as the liaison between customers and all functional areas within the account to resolve service and support related inquiries.

    Responsibilities

    • Provide exceptional support for our applications and associated services
    • Answer phone calls, chat and emails to troubleshoot issues customers face when using client products, including account access, setting up templates, sending documents, billing, etc.
    • Meet and exceed your service level goals
    • Achieve ~ 90% or higher on closed case surveys
    • Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce.
    • Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
    • Deliver informal product training to prospects, customers and fellow employees
Trilingual Technical Support Specialist

Requirements

  • Fluent in verbal and written English, High Proficiency level. (85 %>)
  • High School Diploma
  • Proven experience in a technical support role or demonstrated equivalent
  • Expert understanding of desktop operating systems including Microsoft Windows 2000
  • Technical certifications are a plus.
  • Experience using Salesforce.com is a plus
  • General understanding of internet technologies
  • Self-motivated, highly collaborative, creative, goal-oriented and team-centric
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
  • Attention to detail, excellent organizational skills, superior time management skills
  • Ability to work in a collegial fashion with peers in other organizational units
  • Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment

Competitive salary based on experience and skills.

Apply Now

Two simple ways to apply: walk in without an appointment during the schedule below, or fill out the form and we’ll contact you shortly.

INTERVIEWING CANDIDATES RIGHT NOW IN
SAN PEDRO: MON-FRI: 8:00AM - 1:30PM (NO APPOINTMENT REQUIRED!)