Hardware Technical Support Specialist

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world class customer support via phone or mail.

Requirements

  • Fluent in verbal and written English, High Proficiency level (85 %>). (Must)
  • Schedule Flexibility.
  • University degree in computer engineer, systems engineer or related (desired).
  • PC building completed or Technical support knowledge, experience on PC maintenance (Must).
  • CompTIA A+ (901 / 902) certification (Desired)
  • Experience on hardware and software troubleshooting
  • Advance Knowledge of PC Architectures
  • Knowledge of RAID technology (Desired)
  • Internet tools (Browsers, FTP, cloud services, etc.)
  • Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
  • Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports
  • Graphics troubleshooting and configuration
  • Storage (Magnetic / SSD) technologies
  • Virtualization knowledge - VMWARE Certification (Desired)
  • Prior Customer Service experience (Desire)
  • Sells knowledge, power talking skills (Desire)
  • Ability to function in a team environment
  • Adaptability to change
  • Teamwork oriented
  • Excellent Customer service skills
  • Capability to assimilate a dynamic environment
  • Capable of working and reach results under pressure
  • Stress management
  • Maintenance of confidentiality of information
  • Ability to talk and type during a call
  • Proactive
Customer Service

Responsibilities

  • To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
  • To develop areas of expertise that include a detailed understanding of an application's work-flow and programming.
  • To maintain adequate technical proficiency in products and platforms assigned
  • To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends
  • To keep and update pertinent paperwork and records through data entry
  • To meet established individual and team performance targets, which include customer service, productivity and quality standards
  • To keep all equipment and tools under his/her responsibility in excellent conditions
  • To keep account information confidential and protect it from unauthorized use
  • To follow up on the customer's issue until it is solved

Competitive salary based on experience and skills.

Apply Now

Two simple ways to apply: walk in without an appointment during the schedule below, or fill out the form and we’ll contact you shortly.

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SAN PEDRO: MON-FRI: 9:00AM - 2:00PM (NO APPOINTMENT REQUIRED!)