Hardware Technical Support Specialist


To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world class customer support via phone or mail.


  • Fluent in verbal and written English, High Proficiency level (85 %>). (Must)
  • Schedule Flexibility.
  • University degree in computer engineer, systems engineer or related (desired).
  • PC building completed or Technical support knowledge, experience on PC maintenance (Must).
  • CompTIA A+ (901 / 902) certification (Desired)
  • Experience on hardware and software troubleshooting
  • Advance Knowledge of PC Architectures
  • Knowledge of RAID technology (Desired)
  • Internet tools (Browsers, FTP, cloud services, etc.)
  • Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
  • Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports
  • Graphics troubleshooting and configuration
  • Storage (Magnetic / SSD) technologies
  • Virtualization knowledge - VMWARE Certification (Desired)
  • Prior Customer Service experience (Desire)
  • Sells knowledge, power talking skills (Desire)
  • Ability to function in a team environment
  • Adaptability to change
  • Teamwork oriented
  • Excellent Customer service skills
  • Capability to assimilate a dynamic environment
  • Capable of working and reach results under pressure
  • Stress management
  • Maintenance of confidentiality of information
  • Ability to talk and type during a call
  • Proactive
Customer Service


  • To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
  • To develop areas of expertise that include a detailed understanding of an application's work-flow and programming.
  • To maintain adequate technical proficiency in products and platforms assigned
  • To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends
  • To keep and update pertinent paperwork and records through data entry
  • To meet established individual and team performance targets, which include customer service, productivity and quality standards
  • To keep all equipment and tools under his/her responsibility in excellent conditions
  • To keep account information confidential and protect it from unauthorized use
  • To follow up on the customer's issue until it is solved

Competitive salary based on experience and skills.

Apply Now

Two simple ways to apply: walk in without an appointment during the schedule below, or fill out the form and we’ll contact you shortly.