Junior Networking Agent

Objective

    Are you passionate about music and technical support? We have a great opportunity for you, on this role you will be helping customers through inbound and outbound calls by demonstrating your outstanding technical troubleshooting skills. Come and enjoy the SYKES experience. Work Learn and Grow with us!

    Responsibilities

    • Pro-actively take ownership of open issues and interface successfully with other departments and multiple levels of management.
    • Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.
    • Determine further action or completion on customer cases received.
    • Follow-up with the customer until the issue is resolved.
    • Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues.
    • Work with music services and all operating systems (Mac, Android, Windows and iOS).
    • Constantly learn, expand, and share your knowledge.
    • To perform any other tasks, duties, or services requested by his/her immediate superior.
Trilingual Technical Support Specialist

Requirements

  • LOVE MUSIC!
  • Advanced Speaker. English Level 85% or above
  • Cisco Certified Network Associate (CCNA) Module 1
  • Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
  • Strong communication skills and customer-service focus.
  • Strong technical understanding of internet, networking, and computers is needed.
  • Preferred, but not required - Background in Computer Science or relatable certifications.
  • Commitment to contributing towards and enforcement of policy and procedures.
  • Excellent analytical and problem-solving skills.
  • Excellent writing and verbal communications skills.
  • Ability to communicate and work directly with customers to identify and resolve technical issues.
  • Ability to work the assigned shift, including nights, weekends, holidays, and on-call rotation, as required.

Competitive salary based on experience and skills.

Apply Now

Two simple ways to apply: walk in without an appointment during the schedule below, or fill out the form and we’ll contact you shortly.

INTERVIEWING CANDIDATES RIGHT NOW IN
SAN PEDRO: MON-FRI: 8:00AM - 1:30PM (NO APPOINTMENT REQUIRED!)