Language Specialist

Objective

This position is responsible to strategically lead the operation of Specialized Recruiting, positively aligned to our Talent Acquisition model, ensuring a highly professional and richly proficient, client focused, red carpet effect service delivery to the organization, it’s hiring manager’s and diverse areas.

    Responsibilities

    • To conduct needs analysis studies in order to better customize course content and curricula.
    • To conduct screenings (verbal, writing and grammar tests) in order to determine language gaps.
    • To propose action plans based on screening results.
    • To develop and deliver training curricula customized to each account’s and/or department’s needs (Sykes Academy).
    • To organize and develop language training manuals (effective writing, grammar, accent reduction).
    • To provide clear, accurate and relevant feedback on employee progress and test results.
    • To provide with reports requested by the Language Programs Manager.
    • To create, revise and upgrade English testing tools and evaluation forms.
    • To create, customize and upgrade material.
    • To participate in teacher training opportunities as requested by Language Programs Manager (classroom door courses and EPAP Certification Process).
    • To keep accurate records of important stats and other types of critical information.
    • To create and store meeting records.
    • To file and store hard copies of tests, appraisals, contracts, one on one documentation, calibration reports and standard operation procedures and policies.
    • To ensure that English training facilities are organized and well run.
    • To ensure that back up assigned has all the resources and material he/she needs to work.
    • To provide language consulting and support to HR Recruiting.
    • To deliver English courses in order to improve performance gaps identified in the screening process (corrective courses).
    • To conduct coaching sessions on SYKES employees who need the extra support and as a follow up after course completion.
    • To research on and apply innovative and effective teaching methodologies and technologies.
    • To make sure all needed material, tools, facilities and other teaching related resources are available for delivery.
    • To follow the established policies and procedures.
    • To continuously read SOP’s to be informed of changes in policies locally and globally.
    • To perform any other tasks, duties, and/or services requested by Language Programs Manager or L&D Regional Director.
Trilingual Technical Support Specialist

Requirements

  • 90% English Level required.
  • Demonstrated teaching experience.
  • University studies (complete or in progress 50%) in ESL or English Teaching.
  • E-Learning experience is a plus.
  • MS Office Proficient.
  • Adept in utilizing training room equipment (video beam, sound system; etc).
  • MS Office Proficient.
  • Adept in utilizing training room equipment (video beam, sound system; etc).
  • Basic knowledge of MS Office.
  • Web browsing skills.
  • Basic knowledge of Curriculum Development.
  • Pedagogical skills.
  • General knowledge of business etiquette.
  • Proficient in curriculum development.
  • Customer Service knowledge and skills.
  • Basic managerial skills.
  • ALTD.
  • TPDM.
  • Proficient in the use of software for Language Instruction.
  • Knowledgeable in policies and procedures to follow.
  • SSE Certification.

Competitive salary based on experience and skills.

Apply Now

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