Linux technical support
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.
- Identify problems and search solutions to offer answers to solve questions from costumers using the given channel of communication.
- Take and follow up frequent cases until they are resolved.
- Document correctly the data base using the given tools in order to keep track of costumer’s request through data entry.
- Be aware of current procedures to offer accurate information
- Provide first contact resolution options
- Provide technical information.