Linux Technical Support Engineer

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.

Skillset & Requirements

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %> orally and overall) (Must).
  • Linux CLI Proficiency (Must).
  • Schedule flexibility (Must).
  • Navigation through the bash/dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits
  • Gaining remote access to other hosts
  • Manipulation of files and directories, including o Moving, renaming, and deleting
  • Transferring files between hosts
  • Comprehension of, and skill in, manipulating file system permissions for files and directories
  • User and groups or Reading user and group ownership of files and directories
  • Adding and removing users
  • Switching between user shells
  • Using sudo
  • When to use the root user
  • Basics and good understanding of DBs and scriptin

Windows Proficiency

  • Group Policy controls
  • Active Directory general structure - Forest, trees, domain
  • Editing file permissions
  • Collecting MSI installer logs
  • RDP
  • LDAP
  • Services

Preferred

  • Python
  • Power Shell
  • Shell Script
  • SQL
  • SSL
  • C/C++C#/Java
  • HTML
  • XML
  • JSON
Customer Service

Linux Performance and Diagnostic Tools

  • System performance at-a-glance, including o CPU, memory, and disk usage
  • CPU and disk performance, I/O, and wait times
  • Open files and open connections
  • Networking tools o Testing connectivity
  • Port status

General Knowledge

  • DNS - how to query
  • TCP vs. UDP
  • Networking/Subnets
  • Working knowledge of other Unix based operating systems

Competitive salary based on experience and skills.

Apply Now

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