Problem Manager Leader

Objective

    The Manager - Problem Management will be the primary contact for all Root Cause Analysis (RCA), and recurring/chronic incidents and crisis events. This role is the main interface and point of escalation into and from the company and Operations support teams for repetitive incidents. This role will include full ownership and management of such problems and related events and working collaboratively with Global teams in the delivery of a standard strategic approach in accordance with Problem Management ITIL best practices and related processes and procedures.

Trilingual Technical Support Specialist

Requirements

  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>).
  • At least years of experience as a Problem Manager Leader (must).
  • Proficient in Problem Management related process and procedures.
  • Solid all-round technical knowledge of Networking and IT Infrastructure and supporting software disciplines.
  • Proficient in the ability to resolve complex problems as defined by ITIL.
  • Knowledge of IT related Monitoring and infrastructure capabilities.
  • Understanding and knowledge of SLA’s, OLA’s and related KPI’s and their application within IT services
  • Proficient in ServiceNow tools and modules.
  • Proficient in KEDB (known issues database) use to mitigate incidents.
  • Proficient in the identification and mitigation of recurring and chronic issues causing incidents.
  • Leading and directing initiatives, improvement and change in line with Continuous improvement and strategic requirements
  • Thorough understanding of Secure services and IL level security requirements and ISO standards.

Competitive salary based on experience and skills.

Apply Now

Two simple ways to apply: walk in without an appointment during the schedule below, or fill out the form and we’ll contact you shortly.

INTERVIEWING CANDIDATES RIGHT NOW IN
SAN PEDRO: MON-FRI: 8:00AM - 1:30PM (NO APPOINTMENT REQUIRED!)