The Manager - Problem Management will be the primary contact for all Root Cause Analysis (RCA), and recurring/chronic incidents and crisis events. This role is the main interface and point of escalation into and from the company and Operations support teams for repetitive incidents. This role will include full ownership and management of such problems and related events and working collaboratively with Global teams in the delivery of a standard strategic approach in accordance with Problem Management ITIL best practices and related processes and procedures.
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