Technical Support Specialist
We are looking for committed team players! We aim that every member of the team has an equal opportunity to succeed,
to be heard and to exchange ideas openly, with the eager of creating strong relationships. The account helps organizations
connect and automate how they prepare, sign, act on, and manage agreements, plus, we protect the environment and save trees together!
As a Customer Support Expert, you are the first line of defense to educate,
solve the problems of and delight our customers, assuring our products are having a maximum impact on users. The position acts as the liaison between
customers and all functional areas within the account to resolve service and support related inquiries.
- Fluent in verbal and written English, High Proficiency level. (85 %>) (must)
- At least 6 months of work experience in Systems & Networking field (must)
- High School Diploma (must).
- Flexibility temporary work from home (must)
- Internet connection at home with a minimum of 15MB of speed and be able to make a Computer to Router Hard-Wired connection (must).
- Be able to interact with different kind of operative systems (must)
- Technical Certifications are a plus!!.
- Location is located in Hatillo.
- Experience using Salesforce.com is a plus
- General understanding of internet technologies
- Self-motivated, highly collaborative, creative, goal-oriented and team-centric
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Attention to detail, excellent organizational skills, superior time management skills
- Ability to work in a collegial fashion with peers in other organizational units
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment