Sykes Academy

Improve your english skills!

SYKES Academy is an intensive, non-profit English program that offers training courses to people who apply for a job at SYKES and need to improve their English skills (oral, written, grammar, listening) in order to become eligible.

This program is designed exclusively for those applicants who already have a good English level (80%-84%) but need training to reach the minimum proficiency requirements.

80-84% Minimum English Level
9981+ Enrolled Since
7290+ Received a
job offer

First, you have to APPLY FOR A JOB on our website. Then, a recruiter will contact you and guide you through the interview process.

Your English proficiency will be evaluated through written, oral, reading comprehension, and grammar tests. If you obtain a grade between 80% and 84%, you are eligible! Once you meet the requirements, the recruiter will offer you to be part of the SYKES Academy Program.

Even when your English level is proficient, you may need to reinforce specific English skills required to work at a Contact Center.

SYKES Academy was designed to improve and/or correct weak language areas such as:

  • Accent
  • Phone etiquette
  • Pronunciation and intonation
  • Grammar and Writing skills
  • Communication skills
  • SYKES core basics

This intensive 3-week course 1 is delivered from Monday through Friday (4 hours of class per day).

  • 60 instructional hours in total
  • Maximum 12 candidates per class
  • Weekly presentations, reviews, mid-term and final exams
  • It is free of charge! SYKES Academy is only offered to candidates with advanced English that do not yet meet the required level for the job but do meet all the other requirements.

Two schedules are available:

  • Morning Class: 7 a.m. to 11 a.m.
  • Afternoon Class: 12 p.m. to 4 p.m.

1 According to the Common European Framework, a student can move from B2 to C1 in three weeks.

During the job interview, we will evaluate your English with written, oral, reading comprehension, and grammar tests. If you attain between 80% and 84% you may become eligible for SYKES Academy.

Since 2007, more than 5000 people have enrolled, and nearly 4000 students have graduated. Each and every one of them has received a job offer from SYKES.

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If you don't attain between 80% and 84% in your English proficiency evaluation, but you are confident, willing to learn, receptive to feedback, and you can produce simple connected speech on topics you find familiar or of personal interest, we still may have something for you. Click on the In Transit logo to learn more.