SYKES Academy is an intensive, non-profit English program that offers training courses to people who apply for a job at SYKES and need to improve their English skills (oral, written, grammar, listening) in order to become eligible.
This program is designed exclusively for those applicants who already have a good English level (80%-84%) but need training to reach the minimum proficiency requirements.
First, you have to APPLY FOR A JOB on our website. Then, a recruiter will contact you and guide you through the interview process.
Your English proficiency will be evaluated through written, oral, reading comprehension, and grammar tests. If you obtain a grade between 80% and 84%, you are eligible! Once you meet the requirements, the recruiter will offer you to be part of the SYKES Academy Program.
Even when your English level is proficient, you may need to reinforce specific English skills required to work at a Contact Center.
SYKES Academy was designed to improve and/or correct weak language areas such as:
This intensive 3-week course 1 is delivered from Monday through Friday (4 hours of class per day).
Two schedules are available:
1 According to the Common European Framework, a student can move from B2 to C1 in three weeks.
During the job interview, we will evaluate your English with written, oral, reading comprehension, and grammar tests. If you attain between 80% and 84% you may become eligible for SYKES Academy.
If you don't attain between 80% and 84% in your English proficiency evaluation, but you are confident, willing to learn, receptive to feedback, and you can produce simple connected speech on topics you find familiar or of personal interest, we still may have something for you. Click on the In Transit logo to learn more.