Trilingual Customer Service
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.
- Advanced English Speaker (85%>) (must).
- Advanced Portuguese Speaker (85%>) (must).
- Schedule Flexibility (must).
- High School Diploma (must).
- Communications equipment.
- Excellent listening skills.
- Very Good oral communication skills.
- Teamwork oriented.
- Excellent Customer service skills.
- Capability to assimilate a dynamic environment.
- Capable of working and reach results under pressure.
- Stress management.
- Maintenance of confidentiality of information.
- Account specific software and databases.
- Working knowledge of personal computers in Windows environment
- Knowledge in how to interact with a Microsoft Windows Operative System.
- Knowledge in how to use browsers such as Internet Explorer and Netscape.