SYKES Academy



We want you to be part of our experience

SYKES offers an exceptional environment for learning and growing professionally. Our customers are global leaders; this will give you the opportunity to work directly with the best companies in the world, where you’ll learn best practices in customer service and leading support solutions. Our people are the most valuable assets in the organization. Our career development and work/life balance are just some of the programs we have, to make SYKES Costa Rica the best place to WORK, LEARN and GROW

At SYKES we have been the global leader in providing outsourced customer contact management services and solutions in the field of business process outsourcing for over 40 years.

We have a global presence of more than 55,000 employees located in more than 65 centers in 20 countries. In Costa Rica today, we have operations in 4 contact centers, where we serve more than 14 clients with almost 5,000 employees.

To significantly improve the business of our clients and help consumers find and use the products and services they need by combining the power of machine intelligence with human ingenuity to modernize, optimize and integrate customer touchpoints across the commerce value chain.

To be known throughout the world as a company that creates meaningful connections between brands and consumers, makes a positive impact in the lives of our people, and is a responsible and respected corporate citizen.

Every day is about making a difference in other people’s lives, and that includes the impact we have on employees’ lives.  We are committed to providing everyone the best possible environment to truly Work.Learn.Grow.

In addition, we want employees to have fun at work and in the community with their SYKES family. It is up to each of us to believe in our potential, seize the opportunity, dive into our training, and know when to ask for help.




SYKES around the world

We have physical locations in more than 23 countries across the globe, plus an ever-expanding at-home agent workforce. We offer support in 40+ languages and on whatever delivery channels your customers prefer: self-service content, chat, social media, email and voice.

Founded on the core components of our virtual and brick-and-mortar delivery models, SYKES offers innovative and efficient service delivery through team flexibility, performance collaboration, and unparalleled speed and security.

Barranquilla, Colombia
Bergen, Norway
Berlin, Germany
Bochum, Germany
Boise, Idaho
Brasov, Romania
Budapest, Hungary
Cebu City, Philippines
Changshu, China
Cluj-Napoca, Romania
Curitiba, Brazil
Ed, Sweden
Deland, Florida
Denver, Colorado
Edinburgh, United Kingdom
Fayetteville, North Carolina
Heredia, Costa Rica
Hunter Valley, Australia
Hyderabad, India
Kalmar, Sweden
Kingstree, South Carolina
Lakeland, Florida
Langhorne, Pennsylvania
Larnaca II, Cyprus
Las Vegas, Nevada
Makati City, Philippines
Malvern, Arkansas
Mandaluyong City, Philippines
Mexico City, Mexico
Montgomery, Alabama
Varsity Lakes, Australia
San Salvador, El Salvador
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Learn about our Integrated Management System Policy!

“Our company provides outsourcing services”… …”by combining the power of technology with human ingenuity… …”complying with quality, social responsibility, energy, environmental and health and safety standards requirements… 

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Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.