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Developer Support Engineers


You are an articulate and seasoned technical expert who understands and can appreciate the challenges developers face integrating multiple services into custom apps. You have a technical depth, developer skill set, and a real passion for helping customers and partners use our secure, scalable, Identity Platform.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>).
  • Schedule Flexibility (must).
  • Experience working on cloud applications (must).
  • Demonstrated ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.) (must)
  • Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js. ASP.NET.) (must).
  • 2-3 years of experience in Customer Support, technical support, or software development preferably customer facing roles (desired).
  • CCNA Certification (desired).
  • Cybersecurity Certification (desired).
  • Administrator Certification (desired).
Soft skills
  • Ability to learn new technologies quickly.
  • Ability to work independently with little direct supervision and as a part of a team.
  • Excellent analytical and organizational abilities.
  • Provide well-thought-out and reliable advice and troubleshooting for application development with APIs with existing and prospective customers, ISVs, and developers.
  • Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Write code/scripts to build user scenarios using API and SDKs, to reproduce issues.
  • Help developers understand how works, and the various technical use cases of the platform.
  • Competitive Salary
  • Work at home
  • Growth Opportunities
  • Educational reimbursement
  • Technical Academy

Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.