Account Manager SYKES Liberia

Objective

Plan, develop, coordinate, and direct the service for one or more client accounts by managing the activities of one or more customer support Supervisors, Team Managers and Representatives, while aggressively pursuing opportunities for account, site and/or corporate business growth.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • At least 6 months of work experience as Account Supervisor (must).
  • Client management experience (must).
  • Previous experience at the BPO industry (must).
  • Be able to work at SYKES Liberia (must).
  • University student or B.A in Business, Industrial Engineering, or related (desired).
Soft skills
  • Time management.
  • Ability to observe patterns, irregularities and exceptions.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
Responsibilities
  • To administer performance by coaching supervisors, team managers and agents
  • Creating and maintaining development plans
  • Conducting performance appraisals and one-to-one sessions
  • Recommending training and encouraging individual employee participation in decision making, through availability and real time management.
Benefits
  • Temporary work at home
  • Private insurance

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Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.