SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Customer Success Consultants

Objective

Customer Success Consultants engages customers immediately following the license sale and provide guidance, insights and enablement to help them quickly and successfully deploy their use case and meet their business objectives. Additionally, CSCs execute against the Rapid Adoption onboarding processes and cover the fundamentals getting started using the platform.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English and Portuguese. High Proficiency level (>= 88 %) (must).
  • Customer service experience (Must).
  • Job Experience in the following roles: Project Management, Account Management, Teaching/Training, Customer Success Management, HR (Recruiting). (Must)
  • Proven experience managing a high volume of engagements (different from support cases which are more transactional). (Must)
  • Technical Background. (Must)
  • Experience implementing or teaching in the Software as A Service Industry. (Must)
Soft skills
  • Project Manager experience: must manage a high volume of projects at the same time, projects need to be related to IT, experience with short projects.
  • Sales Experience. Implementation / onboarding experience with customers.
  • Strong time management and prioritization skills are needed.
  • Ability to develop and deliver messages and presentations to technical and non-technical audiences
Responsibilities
  • Provide a quality consulting experience focused on the customer successfully and rapidly being able to deploy their use case and leverage the platform.
  • Drive the onboarding engagement from kick-off to project completion, ensuring that the customer has an outstanding experience, projects are delivered within scope, on time, and to defined outcomes.
  • Strong time management and prioritization skills are needed to balance a multi-customer workload and meet defined outcomes. Meet or exceed utilization targets.
  • Uses defined business processes. Leverages systems and tools to track and manage customer information. Follow defined communication protocols to ensure key constituents (internally and externally) are aware and informed regularly and as prescribed and in the best interest of the customer.
  • Interact with customers via verbal and written communication; present key information and resources using prescribed presentation materials and superior presentation skills.
Benefits
  • Work at home
  • Growth Opportunities
  • Educational reimbursement
  • Technical Academy

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.