SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Billing Support Specialist

Objective

The Billing Support team is seeking a Billing Support Specialist with experience working in a financially oriented, fast-paced service position. Strong candidates will have a proven track record in providing the highest level of customer service while dealing with finical matters like invoices, payment processing, account investigations, and high-stress situations.

Hard skills
  • Advanced English Speaker. High proficiency level (> 85%) (must)
  •  +6 months of experience in a customer support role assisting customers with account questions or concerns.
  • +6 months of experience in a billing support/finance role investigating and troubleshooting account finances.
Soft skills
  • Familiarity with account management and financial documents
  • Excellent problem-solving skills and analytical abilities
  • Strong interpersonal and communication skills are required. Clear and effective verbal and written skills. The ability to communicate financial information in a non-technical, non-jargon, and efficient way.
Responsibilities
  • Research and resolve complex billing and financial issues, utilizing Zipwhip’s CRM (e.g., Salesforce), financial systems (e. g. Zuora), and other tools.
  • Triage and investigate billing problems related to invoices, payments, account changes, contract discrepancies, and cancellations.
  • Accurately create and manage billing support cases with categorization to help drive critical customer, process, and escalation analytics used by cross-functional departments and senior leadership.
  • Consistently meet daily / weekly / monthly KPIs and customer quality goals through CSAT and Quality Assurance programs.
Benefits
  • Work at Home.
  • Growth Opportunities.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.