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Business Analyst

Objective
To develop organizational objectives by studying business requirements to extract, transform, load raw data, and provide an efficient dashboard for decision making.
Hard skills
  • 3rd Year University completed in System Engineering, Industrial Engineering, Business Administration, Statistical, or similar.
  • Experience in SQL, Python, C#, and MS Excel Advanced.
  • Experience in Power Bi Development.
  • Experience in SharePoint.
  • Experience in business analysis area.
  • Development modeling of statistical metrics, and system automation.
  • Development of quality systems for recollection, analysis, and decision making.
Soft skills
  • Knowledge in forecasting modeling.
  • Experience managing internal and external service providers.
  • Experience working under high pressure and aggressive timelines.
  • Must be a visionary and forward thinker, a person that is always thinking outside the box.
  • Desirable – Experience organizing training to a small group.
Responsibilities
  • Define and develop operational objectives by studying business requirements, gathering information, evaluating output requirements and formats, and forming project team as required.
  • Create data syncs scripts with different languages to execute the RPA process.
  • Prepares statistical reports by collecting, analyzing, and summarizing information and trends from operations and Business Partners.
  • Create and maintain Power BI dashboards according to client’s needs.
  • Create / Improves manual process by studying current practices, designing modifications.
  • SQL validations scripts to verify accuracy of information between servers.
  • Data acquisition for support and analysis in customer satisfaction data.
  • Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Preserve or keep confidential all the accessed or available information from the operations and business partners that could affect client data, other areas, or individuals.
  • Provide a regular project status to Continuous Improvement Manager and Point of Contacts (POC) by keeping track of the actions taken, challenges or risks found during the project execution, into the official tracking tool.
  • Develop relationships with the necessary external sources (clients, vendors) to acquire services for the completion of projects.
  • To associate and involve his/her-self with the various internal or external areas at the same time.
  • Perform any other tasks, duties, or services requested by the immediate superior.
Benefits
  • Work at home.
  • English.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.