SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Business Analyst

Objective

To develop organizational objectives by studying business requirement to extract, transform, load raw data, and provide an efficient dashboard for decision making.

Hard skills
  • Advanced English Speaker. English Level 85% or above (must).
  • University completed in System Engineering, Industrial Engineering, Business Administration, Statistical, or similar.
  • Experience in SQL, Python, C#, and MS Excel Advanced (must).
  • Experience in Power Bi Development (Must).
  • Experience in SharePoint (Must).
Soft skills
  • Experience in the business analysis area.
  • Development modeling of statistical metrics, and system automation.
  • Development of quality systems for recollection, analysis, and decision making.
  • Knowledge in forecasting modeling.
  • Experience managing internal and external service providers.
Responsibilities
  • Define and develop operational objectives by studying business requirements, gathering information, evaluating output requirements and formats, and forming a project team as required.
  • Create data syncs scripts with different languages to execute the RPA process.
  • Prepares statistical reports by collecting, analyzing, and summarizing information and trends from operations and Business Partners.
  • Create and maintain Power BI dashboards according to clients’ needs.
Benefits
  • Work at Home.
  • Growth Opportunities
  • Educational Reimbursement

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.