Chat Support Associate

Objective

Provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, mail, or chat. To make sure that objectives set by the client are met successfully.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %> orally and overall) (Must).
  • Previous call center experience.
  • Strong computer skills and the ability to navigate through multiple systems to research information quickly.
  • Skilled in the use of computers, mail, and chats.
  • Type at least 30 WPM Strong.
  • Working knowledge of MS Office applications. (Outlook, Word, PowerPoint, Excel.). Manage of operative system in Microsoft Windows 7, 8/8.1 y 10.
Soft skills
  • Analytical thinking.
  • Proactive.
  • Ability to function in a team environment.
Responsibilities
  • Respond promptly and knowledgeably to customer service inquiries providing reliable, correct, and complete information.
  • Provide top-tier support to all customers with a goal of call, mail, or chat resolution with respect to their operations.
  • Educate customers on system installation/use and assist in troubleshooting.
  • Follow up on the customer’s issue until is solved or any other issue addressed by the customer.
  • To keep account information confidential and protect it from unauthorized use.
Benefits
  • Work at home
  • Growth Opportunities
  • Educational reimbursement

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.