Cisco dCloud Platform Operations Engineer

Objective

Be part of the team responsible for day-to-day management of the dCloud environment. This includes proactive and reactive management, working with the design and implementation teams to install and remove equipment, configuring equipment as it is installed in the datacenter, implementing changes, providing input into weekly operations calls, timely reporting of issues, log file management, configuration of management tools and other standard day to day operational tasks.

Hard skills
  • CCNA completed (must).
  • Virtualization knowledge (must).
  • Experience implementing and managing AWS solutions (must).
  • CCNP or equivalent certification/experience its highly.
  • Experience administering Microsoft Windows Server and Linux environment Experience in a Network Operations focused role.
Soft skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • Demonstrable understanding of virtualization theory.
  • Significant skill and a real interest in troubleshooting.
  • Ability to produce high-quality documentation.
Responsibilities
  • Managing network infrastructure – code upgrades, log file management, troubleshooting, configuring interfaces, access lists etc.
  • Provide guidance for junior members of the team before escalating issues.
  • Demonstrable ability to manage a AWS environment.
Benefits
  • Work at Home.
  • Educational reimbursement.
  • Medical Service.
  • Referral bonus.
  • Wellness Program.

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Flexible schedules

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Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.