SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Cisco dCloud Support Engineer Tier 1

Objective

The dCloud is a platform that hosts a large catalog of demos, training environments and sandboxes for every Cisco architecture, which can be used for live product demonstrations, for training purposes and more. The dCloud support engineer is responsible for handling technical support requests from dCloud users, aiming to ensure that they have the best experience while using the tool.

Hard skills
  • Advanced Speaker. English Level 85% or above (must).
  • Schedule flexibility (must).
  • CCNA certified or at least all modules completed (must).
  • Experience working with Cisco equipment or networking (configuration, troubleshooting)
Soft skills
  • Proven customer service skills.
  • Excellent attendance record.
  • Initiative and self-starter.
  • Data analysis capacity.
  • Excellent time management
Responsibilities
  • Help users troubleshoot in real-time – solving cases.
  • Escalate cases to Level 2 when required, based on case priority and urgency.
  • Interact with SMEs and escalation engineers.
  • Follow-up on pending cases until resolution.
  • Test and validate new demonstrations added to the platform.
Benefits
  • Growth Opportunities
  • Educational reimbursement
  • Technical Academy

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.