SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Cisco Pre-Sales Support Specialist

Objective

Are you tech-savvy and have a creative solution for every scenario? Our business partners need your advice and experience!

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>).
  • 75% completion of CCNA track (must).
  • Previous experience working with networking equipment.
  • Experience in a sales environment is a plus.
  • Experience in a technical support role is highly desired.
Soft skills
  • Computer literate, with experience working with CRM tools, such as Salesforce.com, and productivity tools MS Office (desired).
  • Intermediate user of MS Excel (desired).
  • Experience performing online research, using different tools and resources (desired).
Responsibilities
  • Monitor the different sources of incoming support requests and pick up cases in a timely manner.
  • Effectively resolve incoming inquiries meeting the different key performance indicators.
  • Provide adequate follow-up to each case, to ensure that the information provided meets the customer expectations. And proactively, find opportunities to offer additional information or insight, when needed.
  • Use appropriate judgment to determine when a case must be escalated due to its complexity, only after having used the resources at his disposal.
Benefits
  • Work at Home.
  • Private Insurance.
  • Tech Academy.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.