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Cisco Support Representative

Objective

TAC Access representatives are the first point of contact for customers calling into Cisco to connect with the Technical Assistance Center (TAC). It is a Contact Center role, focusing on connecting Cisco customers to TAC Engineers, creating new cases, and speaking with engineers (CSE’s) on existing cases.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>). French, German, or Portuguese are a plus.
  • High School Diploma or GED equivalent.
  • CCNA module 1 (CCNA module 2 or above is a plus).
  • Full schedule flexibility. Available to stay after hours when necessary.
  • Smartphone capable of supporting Duo Mobile application. Capable of updating the next version within the next semester. (Duo Mobile supported platforms: Android 7.0 and greater or iOS 11.0 and greater).
Soft skills
  • To provide high-quality Customer Service to Cisco customers.
  • To follow Cisco’s policies and procedures as well as the team’s internal procedures.
  • To provide Service Request support to qualified Cisco customers.
  • To validate customer entitlement for support.
Responsibilities
  • To provide high-quality Customer Service to Cisco customers.
  • To follow Cisco’s policies and procedures as well as the team’s internal procedures.
  • To provide Service Request support to qualified Cisco customers.
  • To validate customer entitlement for support.
  • To create new support cases and provide updates on already existing cases.
  • To validate the business impact/severity for case creation.
Benefits
  • Work at Home.
  • Growth Opportunities.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.