CISCO Technical Support Representative

Objective

Provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity, and answering inquiries via the phone or mail.

Hard skills
  • Requirements: Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • At least 1 year of experience in a Technical Customer Support, FrontLine/Service Desk position or Contact Center environment (must).
  • IT Essential and CCNA 1 completed (must). Excellent oral communication and listening skills.
Soft skills
  • Excellent oral communication and listening skills.
  • Excellent writing and grammar English skills. Premium customer service skills.
  • Excellent troubleshooting skills. Ability to multitask (phone call, creating a ticket, checking knowledge bases, backlog management in chat).
Responsibilities
  • To provide high-quality Customer Service to Cisco customers.
  • To follow Cisco’s policies and procedures as well as the team’s internal procedures.
  • To provide Service Request support to qualified Cisco customers.
  • To validate customer entitlement for support.
  • To create new support cases and provide updates on already existing cases.
  • To validate the business impact/severity for case creation.
Benefits
  • Work at Home
  • Wellness program
  • Growth opportunities
  • Educational reimbursement
  • Compensation and benefits
  • Association

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.