CISCO Tier I Support Engineer

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.

Requirements
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • CCNA modules completed (must).
  • Full schedule flexibility (must).
  • Troubleshooting knowledge in NAT, DNS, DHCP, STP, EIGRP,
  • Routing Protocols, ACL’s, OSPF.
  • Knowledge/usage of Packet Tracer.
  • Data analysis capacity.
  • Capability to assimilate a dynamic environment.
  • Capable of working and reach results under pressure.
  • Maintenance of confidentiality of information.
  • Ability to talk and type during a call.
  • Knowledge in how to interact with latest versions of Microsoft Operative Systems.
  • Knowledge and understanding of Internet Explorer, Netscape and similar Internet browsers.
  • Basic knowledge of routers, firewalls, switches, and IP sub-netting and networks in general.
  • Skills in successfully implementing, manage, and troubleshoot Microsoft Windows and Unix based operating Systems.
  • Excellent attendance record.
Responsibilities
  • To listen and identify the root cause (issue) of a case, interact with the customer on the telephone and/or mail, and resolve the issue accordingly.
  • Participate in team meetings, make updates and/changes to current process documentation based on these meetings.
  • To perform any other tasks, duties, or services requested by his/her immediate superior.
    Support the organization in identifying, establishing processes for continuous improvements.
  • To meet established individual and team performance targets.

powered by Advanced iFrame free. Get the Pro version on CodeCanyon.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.