SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Client Support Associate

Objective

Delivering a superior customer service experience through inbound calls. We offer troubleshooting tips,help center, order issues, and general questions support

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (>= 85 %) (must).
  • High School Completion (Must)
  • Customer Service Experience (Desired)
  • Strong computer skills and the ability to navigate through multiple systems to research information quickly
  • Technical Background. (Desire)
  • Experience Wireless and home Security Systems (Desired)
  • General Understanding or Internet Technologies (Desired)
Soft skills
  • Proactive
  • Ability to function in a team environment
  • Analytical thinking
  • Decision-making skills
  • Organized
Responsibilities
  • Order issues
  • Account Cancelations request (those are transferred to Loyalty)
  • Backorder issues (items pending or have not been sent out yet)
  • Order status for equipment
  • Configurations of system requests
  • Sensors connecting to base station Items showing up in-app or not?
  • Making sure that they are set with the right setting for first or second-time customers
  • Alarm reset and basic non-functioning equipment troubleshooting
Benefits
  • Base salary from ¢550.000 + bonuses
  • Work at home
  • Growth Opportunities
  • Educational reimbursement
  • Technical Development Opportunities

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.