Windows / VMWare Engineer L2


Are you passionate about technology? Don’t miss the chance of joining our team as a Compute Engineer! Help us provide systems engineering/problem resolution support functions for systems, storage, and backup incidents.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>).
  • Schedule flexibility (must).
  • Strong experience and knowledge with various Windows-based server operating systems, including Network configuration, SAN Connectivity, Basic shell scripting, Opsware service management platform, LPAR Configuration.
  • General experience and knowledge with various Unix-based server operating systems, including Red Hat Linux, SunOS, HP-UX, AIX, Solaris Zones.
  • General working knowledge of storage and backup technologies such as EMC, Netapp, NetBackup, TSM
  • Working knowledge of ESX/VMWare (VSphere vCenter & Site Recovery Manager)
Soft skills
  • SNMP and monitoring tools experience (e.g. – Zenoss, CA SystemEdge, Netsnmp)
  • Ability to facilitate discussions to resolve technical issues with multiple teams.
  • Solid operational support experience and technical troubleshooting skills.
  • Provide world-class customer support and technical expertise for the account customer environments, including administration and support for operating systems, virtualization platforms, tape backup, and disk storage.
  • Assemble and update the documentation in the form of incident and change management tickets.
  • Verify the validity of alarms and follow triage/resolve troubleshooting procedures as outlined.
  • Work with remote locations on verification and resolution of alerts/alarms.
  • Identify chronic problems and take action to identify and resolve the root causes.
  • Work at Home
  • Growth opportunities
  • Tech Academy
  • Private Insurance

Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.