SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Electronics Engineer (On-site)

Objective

To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English (85 %>) (must).
  • Bachelor of Science in Computer Science, Computer Engineering, or Electrical Engineering (EE) degree or higher from an accredited college, university, or institute. (desired).
  • Knowledge of PC Architecture (must).
  • Ability to do basic hardware and software troubleshooting (must).
Soft skills
  • Excellent communication (written and spoken) and interpersonal skills.
  • Highly motivated and Self driven with a proven ability to perform multi-tasking.
  • Good understanding and extensive hands-on experience in service provider environment on core.
  • Good understanding and troubleshooting experience on Load Balancers.
Responsibilities
  • To provide outstanding technical support and accurate information to help the customer with his/her issues, and keep a record of the cases.
  • To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
  • To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
Benefits
  • Tech Academy.
  • Growth Opportunities.
  • Monday to Friday Schedule.
  • Private Medical Insurance.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.