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Computer/Electronics Engineer

Objective

If you like computer and electronic devices, this may be the place for you! Be part of our team and demonstrate your hardware and software troubleshooting skills.

Hard skills
  • Advanced English Speaker (85 %>).
  • Knowledge in PC Architecture.
  • Ability to interpret data sheets and design guidelines to understand device characteristics such as AC/DC specifications, timing requirements, environmental limitations, etc.
  • Working knowledge of Microsoft Windows, Apple/Mac, and Linux operating systems.
  • Familiar with the use of emulators, linkers/compilers, and evaluation boards.
  • Knowledgeable in system-level design issues such as circuit noise, thermal effects, circuit timing, drive and loading, etc.
Soft skills
  • Experience and ability to work with Python and C++.
  • • Strong in at least one Linux Distribution with knowledge of others (i.e. Yocto project, Ubuntu, Debian, Fedora, RedHat or a freeware product) 2 to 3 years of experience.
  • • Ability to troubleshoot at the board and component levels (board validation and repair).
Responsibilities
  • To provide outstanding technical support and accurate information to help the customer with his/her issues, and keep a record of the cases.
  •  To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the issue accordingly.
  • To follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
  • To continuously develop areas of expertise that include a detailed understanding of an application’s work-flow and programming.
  • To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.
Benefits
  • Work at home.
  • Private Insurance.
  • Tech Academy.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.