SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Electronics Engineer (Hybrid)

Objective

If you like computer and electronic devices, this may be the place for you! Be part of our team and demonstrate your hardware and software troubleshooting skills.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English (85 %>) (must).
  • Bachelor of Electrical Engineering.
  • Knowledge in PC Architecture.
  • Ability to do hardware and software troubleshooting.
  • Working knowledge of Microsoft Windows, Apple/Mac, and Linux operating systems.
  • Knowledgeable in system-level design issues such as circuit noise, thermal effects, circuit timing, drive, and loading, etc.

 

Soft skills
  • Experience and ability to work with Python and C++.
  • • Strong in at least one Linux Distribution with knowledge of others (i.e. Yocto project, Ubuntu, Debian, Fedora, RedHat or a freeware product) 2 to 3 years of experience.
  • • Ability to troubleshoot at the board and component levels (board validation and repair).
Responsibilities
  • To provide outstanding technical support and accurate information to help the customer with his/her issues and keep a record of the cases.
  • To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies
  • Communicate with SME, team members, and other teams regarding problems, solutions, and trends.
  • Follow up on the customer’s issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the problem is solved.
Benefits
  • Partially Work at Home.
  • Monday to Friday Schedule.
  • Private Medical Insurance.
  • Refer a Friend Bonuses and Prices.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.