Customer Service Representative

Objective

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must)
  • Schedule flexibility: to work all schedules weekdays and weekends (must)
  • Minimum High School Graduate
  • Previous call center experience is a plus
Soft skills
  • Basic Internet tools
  • Empathetic.
  • Multitasking skills.
  • Problem Solving.
  • Active and effective communication.
  • Capable of working and reach results under pressure.
Responsibilities
  • Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
  • The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.
  • Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.
Benefits
  • Educational reimbursement
  • Compensation and benefits
  • Medical Service
  • Referral bonus
  • Wellness Program

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Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.