SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

End User Support Specialist

Objective

To interact and coordinate with internal clients in order to fulfill their needs in Level 1 support by ensuring appropriate turnaround for the issues, quality of the resolution, and customer satisfaction.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (80%>) (must).
  • Schedule flexibility: to work all schedules on weekdays and weekends (must).
  • Availability to work at any site (must).
  • 1 year at a technical level (desired).
Soft skills
  • Comptia+ or related studies (desired).
  • Ability to analyze and diagnose diverse problems and look for answers.
  • Some physical strength is required in case equipment needs to be moved to a different area.
Responsibilities
  • Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality metrics.
  • Troubleshoot telephony issues within the appropriate SLA/ETC and Quality metrics.
  • Troubleshoot Software error messages within the appropriate SLA/ETC and Quality metrics.
  • Deploy and troubleshoot hardware, both PCs and telephony equipment.
  • Perform preventive and/or corrective maintenance of in-warranty and out-of-warranty equipment.
Benefits
  • Growth Opportunities.
  • Educational Reimbursement.
  • Work at home.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.