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English Language Specialists


To address performance issues as result of communication gaps identified through English assessments conducted on SYKES employees.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (90 %>).
  • Flexibility to work on site or at home (must). • Flexibility with any schedules (morning/afternoon/night/weekends) (must).
  • Demonstrated teaching experience (desired).
  • University studies (complete or in progress) in ESL or English Teaching (must).
  • Basic knowledge of Curriculum Development.
  • Customer Service knowledge and skills.
Soft skills
  • Basic managerial skills.
  • Proficient in the use of software for Language Instruction.
  • Pedagogical skills.
  • Web browsing skills.
  • To conduct screenings (verbal, writing and grammar tests) to determine language gaps.
  • To propose action plans based on screening results.
  • To develop and deliver training curricula customized to each account’s and/or department’s needs.
  • To organize and develop language training manuals (effective writing, grammar, accent reduction).
  • To provide clear, accurate and relevant feedback on employee progress and test results.
  • To create, revise and upgrade English testing tools and evaluation forms.
  • Referral bonus.
  • Wellness Program.
  • Development courses and certifications.

Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.