SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Full Stack Developer (Remote)

Objective
We looking for a Full Stack Developer (remote) to join the global Personalized Support Team. Focusing on providing friendly, professional customer service. Personalized Support Engineers must also demonstrate a high competency in communicating complex technical issues to both technical and non-technical audiences via email, phone, or web video.
Hard skills
  • Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS). Good understanding of React and Redux.
  • Prior telecom (Carrier, SIP, PBX) or messaging platform experience.
  • Understanding of WebRTC.
  • 3+ years of experience in a client-facing technical role, preferably in supporting REST API, and the ability to understand and troubleshoot issues with cloud solutions.
  • Ability to troubleshoot network connectivity issues with an understanding of TCP/UDP and the basics of SSL/TLS.
Soft skills
  • Problem-Solving.
  • Proactive.
  • Critical Thinking.
  • Great Communication Skills.
Responsibilities
  • Help customers understand the finer points of Twilio capabilities and influence them to implement best practices.
  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
  • Consistently achieve on-target ticket metrics (both CSAT and SLAs) across the Personalized portfolio.
  • Examining packet capture data and engaging one of our carriers to resolve a one-way audio issue, providing advice to a customer whose web server is not responding to HTTP requests from Twilio, and calling a customer to discuss the design of a function for transferring calls between agents in a call center.
Benefits
  • Tech Academy.
  • Work at home.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.