Hadware Support Specialist

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world-class customer support via phone or mail.

Hard skills
  • Fluent in verbal and written English, High Proficiency level (85 %>). (Must)
  • Schedule Flexibility.
  • University degree in computer engineer, systems engineer, or related (desired).
  • PC building completed in 2020, currently Studying at the SYKES Technical academy or Technical support knowledge, experience on PC maintenance (Must).
Soft skills
  • Experience in hardware and software troubleshooting.
  • Advance Knowledge of PC Architectures.
  • Internet tools (Browsers, FTP, cloud services, etc).
  • Ability to function in a team environment.
  • Adaptability to change.
  • Teamwork oriented.
  • Excellent Customer service skills.
Responsibilities
  • To listen and respond to customer inquiries on the telephone, through online networks, Email, Chat, Social Media, Forums, etc.
  • To develop areas of expertise that include a detailed understanding of an application’s work-flow and programming.
  • To maintain adequate technical proficiency in products and platforms assigned • To communicate with the team manager, SMEs, team members, and other teams regarding problems, solutions, and trends.
  • To keep and update pertinent paperwork and records through data entry.
Benefits
  • Work From Home.
  • Educational reimbursement.
  • Medical Service.
  • Referral bonus.
  • Wellness Program.

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Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.