Liberia Junior Networking Agent

Objective

Are you passionate about music and technical support? We have a great opportunity for you, on this role you will be helping customers through inbound and outbound calls by demonstrating your outstanding technical troubleshooting skills.

Hard skills
  • Advanced Speaker. English Level 85% or above (must).
  • CISCO Certified Network Associate (CCNA) Module 1 (desired).
  • Be able to temporarily work from home (must).
  • A minimum of 15 MB of internet speed at home (must).
  • Be able to work at SYKES Liberia (must).
  • Previous experience working in technical support (desired).
Soft skills
  • Excellent analytical and problem-solving skills.
  • Excellent writing and verbal communications skills.
  • Ability to communicate and work directly with customers to identify and resolve technical issues.
Responsibilities
  • Pro-actively take ownership of open issues and interface successfully with other departments and multiple levels of management.
  • Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure.
  • Determine further action or completion on customer cases received.
  • Follow-up with the customer until the issue is resolved.
  • Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues.
  • Work with music services and all operating systems (Mac, Android, Windows and iOS).
  • Constantly learn, expand, and share your knowledge.
  • To perform any other tasks, duties, or services requested by his/her immediate superior.
Benefits
  • Temporary work at home
  • Growth opportunities

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.