SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

L2 Network Engineer

Objective

The Network Engineer will be responsible for troubleshooting and maintaining the networks and their performance for the account, on behalf of both internal and customers’ networks globally.

Hard skills
  • Advanced English Speaker Fluent verbal and written English. High Proficiency level (85 %>) (Must).
  • A minimum of CCNP or other equivalent certifications is preferred.
  • Certifications in Juniper and/or Cisco.
  • Extensive working knowledge of routing protocols such as BGP4, EIGRP, OSFP.
  • A good understanding of the ITIL framework.
  • Extensive working knowledge of Firewall and WIFI technologies.
Soft skills
  • Basic knowledge of Windows and Linux.
  • Basic knowledge in VM Ware.
Responsibilities
  • Participation in meetings with Solutions Architects to understand customer needs and introduce customer solutions (Shared responsibility within the Network team).
  • Technical support of new network solutions (Shared responsibility within the Network team).
  • Troubleshooting and managing network problems (Shared responsibility within the Network team).
  • Establish networking environment by supporting system configuration, directing system installation, defining, documenting, and enforcing system standards (Shared responsibility within the Network team).
Benefits
  • Work at Home.
  • Private Insurance.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.