SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Linux Technical Support Engineer (Tier 1) (100% WFH)

Objective

To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, in a constantly evolving environment by offering world-class customer support.

 

Hard skills
  • English level 85%.
  • Linux CLI Proficiency (Must).
  • Schedule flexibility (Must).
  • Technical Support experience (Must).
  • Windows Proficiency.
  • Basics and a good understanding of DBs and scripting.
Soft skills
  • Problem-Solving.
  • Critical Thinking.
  • Ownership.
Responsibilities
  • Participate in and support meetings with the customer and resolve the issues.
  • Carry out backlog reviews, check every case to understand its status, and if needed provide support to help resolve the said case.
  • Provide world-class customer support and technical expertise for Splunk customer environments.
  • Responsible for supervising all aspects of the Systems support for the customer base and internal Splunk environments.
  • Ensure successful resolution of tickets within specific timeframes (SLAs & SLO’s).
Benefits
  • Work from Home.
  • M-F schedule.
  • Tech Academy.
    Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.