Linux Technical Support Engineer

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %> orally and overall) (Must).
  • Linux CLI Proficiency (Must).
  • Schedule flexibility (Must).
  • Navigation through the bash/dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits
  • Gaining remote access to other hosts
  • Manipulation of files and directories, including o Moving, renaming, and deleting
Soft skills
  • Using sudo
  • When to use the root user
  • Basics and good understanding of DBs and scriptin
Responsibilities
  • Linux Performance and Diagnostic Tools
  • System performance at-a-glance, including o CPU, memory, and disk usage
  • CPU and disk performance, I/O, and wait times
  • Open files and open connections
  • Networking tools o Testing connectivity
  • Port status Windows Proficiency
  • Group Policy controls
  • Active Directory general structure – Forest, trees, domain • Editing file permissions
  • Collecting MSI installer logs
  • RDP
  • LDAP
  • Services General Knowledge
  • DNS – how to query
  • TCP vs. UDP
  • Networking/Subnets
  • Working knowledge of other Unix based operating systems
Benefits
  • Temporary work at home
  • Growth opportunities
  • Private medical insurance
Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.