Network Security Engineer L2

Objective

In this position you will need to understand and appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across operating environments.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • High School Diploma.
  • 1 year of experience in Networking and/or Linux Operating systems and/or Knowledge in VMWare, VSphere and/or Knowledge in Windows Servers. (desired).
  • 80% of CCNA Track completed (desired).
  • A minimum of 10MB of internet speed connection at home (must).
Soft skills
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person).
  • Excellent analytical and organizational abilities.
  • Problem solving and analysis.
  • Analytical skills.
Responsibilities
  • Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain companies service.
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
Benefits
  • Temporary work at home
  • SYKES benefits

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Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.