NOC Collaboration Engineer L3

Objective

Be part of our Cisco Managed Services as an experienced Collaboration Engineer and become a technical consultant to our customers.

Hard skills
  • Advanced Speaker. English Level 85% or above (must).
  • Schedule flexibility (must).
  • CCNA or CCNP certified (must).
  • Minimum of 2 years experience in a networking role. (must)
  • Advanced knowledge of IP telephony, collaboration, and video technologies
  • Experience working with Cisco equipment (configuration, troubleshooting)
  • Knowledge of routing and switching technologies (including experience dealing with carriers).
  • Knowledge of Linux Operating system.
Soft skills
  • Able to resolve problems and deliver solutions with a high level of customer satisfaction.
  • Planning, prioritization, and organization skills.
  • Data analysis capacity.
Responsibilities
  • Ability to analyze, configure and fix large complex networks with mixed media and protocols.
  • Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
  • Provide remote troubleshooting support to resolve collaboration-related issues.
  • Follow-through on all UC Incident tickets assigned to Level 2 bin and their resolution; move complex issues from Level 1 to Level 2 bin.
  • Engage peer technical teams in Cisco Professional Services and TAC for assistance on RMAs and complex issue support.
Benefits
  • Educational reimbursement
  • Compensation and benefits
  • Private Insurance
  • Referral bonus
  • Wellness Program
  • SYKES Tech Academy

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.