Portuguese/English Technical Support Representative

Requirements
  • Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85% >) (must). 
  • Advanced English Speaker.  Fluent in verbal and written English. High Proficiency level (85 %>). 
  • Schedule Flexibility. Available to stay after hours when necessary (must). 
  • Technical support experience on PC maintenance (must). 
  • Advanced Knowledge of PC Architectures (must). 
  • Windows Server 2008/ 2012, Windows 8*, Windows 10*, Linux and Android Oss (must). Knowledge of RAID technology (desired). 
  • Internet tools. (Browsers, FTP, cloud services, etc.) 
  • Networking configurations and troubleshooting. (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.) 
  • Working knowledge of computer architecture – memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports. 
  • Graphics troubleshooting and configuration. Storage (Magnetic / SSD) technologies. Virtualization knowledge – VMWARE Certification. (desired) Prior Customer Service experience. (desired). 
  • Sells knowledge, power talking skills. (desired). 
  • Excellent Customer service skills. 
  • Capability to assimilate a dynamic environment. 
  • Maintenance of confidentiality of information. 
  • Ability to talk and type during a call.
  • Proactive.
Responsibilities
  • To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc. 
  • To develop areas of expertise that include a detailed understanding of an application’s work-flow and programming. 
  • To maintain adequate technical proficiency in products and platforms assigned. 
  • To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends. 
  • To keep and update pertinent paperwork and records through data entry. 
  • To meet established individual and team performance targets, which include customer service, productivity and quality standards. 
  • To keep all equipment and tools under his/her responsibility in excellent conditions. 
  • To keep account information confidential and protect it from unauthorized use.
  • To follow up on the customer’s issue until it is solved. 
  • To perform any other tasks, duties, or services requested by his/her immediate superior.

powered by Advanced iFrame free. Get the Pro version on CodeCanyon.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.