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React-Java Developer (100% WFH)

Objective

Twilio is looking for Technical Support Engineers to join the global Developer Support Team, supporting our customers’ use of the platform, and helping customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s APIs and SDKs.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • Bachelor’s degree or equivalent work experience in technical Associate Certification (CCNA, Linux, AWS, Azure, Juniper, etc) (must).
  • Bachelor’s degree or equivalent work experience in Cisco Devnet Associate Certified (desired).
Soft skills
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
  • Interest in utilizing customer feedback to identify and drive improvements in our products.
  • Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Responsibilities
  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
  • Work with our customers’ and partners’ developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
  • Be available to support our customers on holidays to ensure that our customer’s needs are met.
Benefits
  • 100% Work at home.
  • Educational reimbursement.
  • Private Medical Insurance.
  • Refer a Friend Bonuses and Prices.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.