SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Salesforce and Billing apps Analyst

Objective
Be the primary support contact for internal end-users, who have questions or issues with our Salesforce, Billing, and DocuSign applications.
Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (Must).
  • 1.5+ years of experience with Salesforce CPQ, CLM and Billing Applications Support.
  • Salesforce CPQ certification (desired).
Soft skills
  • Excellent communication skills.
  • Ability to learn quickly in a fast-paced environment.
  • Strong analytical skills with attention to detail.
Responsibilities
  • Troubleshoots Salesforce CPQ & Billing and DocuSign CLM application errors and reports issues to the development team
  • Creates and maintains “How To” documentation for CPQ, CLM, and Billing applications
  • Manages Service Now help tickets and meets established Service Level Agreements (SLAs)
  • Utilize Jira, our project management tool, to engage with the development team
  • Works closely with End Users, Business Analysts, and the development team to prioritize and schedule enhancement requests and bug fixes
Benefits
  • Growth Opportunities.
  • 100% Work at Home.
  • Medical Insurance.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.