Scrum Master II – Product Engineer

Objective

Become the Company’s facilitator for daily scrums, sprint planning, sprint demo and retrospective meetings, by contributing to the technical decision making on the project, removing impediments and guiding the team to continuously make progress and facilitating discussion, decision making, and conflict resolution to support our Product Engineering Team on the development and implementation of new Products.

Hard skills
  • Advanced English Speaker (85%>) (must).
  • Overall 5 years’ experience and minimum. 3 years played role of full time Scrum Master (must).
  • Experience with Agile Program Management methodology in large organizations (must).
  • First level Scrum Master certification is a must (CSM, PSM I)(must)
Soft skills
  • Excellent communication, mentoring, conflict resolution, and coaching skills.
  • Software, System, or Solution development experience.
  • Good exposure to DevOps engineering
Responsibilities
  • Facilitating daily scrums, sprint planning, sprint demo and retrospective meetings.
  • Removing impediments and guiding the team to continuously make progress.
  • Facilitating discussion, decision making, and conflict resolution.
  • Contributing to the technical decision-making on the project.
  • Assisting with internal and external communication and improving transparency.
  • Supporting the Product Owner, especially with respect to grooming and maintaining the product backlog
Benefits
  • Educational reimbursement
  • Compensation and benefits
  • Wellness Program
  • Association
  • Growth Opportunities

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.