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Security Specialist I IT, Global IT


The Security Specialist I is equivalent to a Tier-1 SOC role responsible for proactively monitoring, detection, analysis and triage security event information alerts and serve as defensive blue team member and front-line alert investigator. The position holder will continuously analyze potential threats, ensuring enterprise information assets are secured, monitored, and protected from unauthorized access. The SYKES Global Security Operations Center (GSOC) houses Security staff responsible for 24/7 monitoring of the enterprise assets and Client data security by utilizing advanced technology solutions for anomaly detection; and defined processes from threat identification, triage analysis, defensive mitigation response, investigation, and reporting. The GSOC covers monitoring and response to security operations and technical knowledge on log management, correlation, and reporting; security information and event management, advanced incident detection and response leveraging threat detection techniques with intelligence, data loss prevention, intrusion detection and prevention, vulnerability assessments, and risk management to meet the overall global information security governance and strategy.

Hard skills
  • Bachelor’s degree in Computer Science, Engineering, IT, or other STEM education related.
  • Must have at least 1 year working experience in the SOC, Information/Cyber Security, or Security Operations equivalent field.
  • Understanding of IT and Network fundamentals such as A+, Network+, CCNA Security, or any vendor specific certificates completed.
  • Desire to maintain certifications and continuous professional education.
  • SIEM and Log Monitoring (Sumo Logic, Splunk, SolarWinds, NxLog, Sylog).
  • Vulnerability Scanning, Assessment & Report Management (Tenable Nessus, Coalfire).
Soft skills
  • DLP Log Monitoring & Report Management (Forcepoint, o365 DLP, CodeTwo, Digital Guardian).
  • Advance Malware and Malicious Behavior monitoring and prevention (Cisco AMP, FireEye EDR).
  • Bi-Annual Network devices Audit & Report Management.
  • New & Revalidation PCI Project\ SOC2\ HIPAA activity.
  • Quarterly Wireless Scan Activity & Report Management.
  • Wireless Alert (Rogue and Spoof) Monitoring & Report Management (Cisco Meraki).
  • Investigate alerts or suspicious activity to determine priority and urgency.
  • Monitor for DLP attempts and potential bad actors.
  • Engage peers to respond to alerts through a ticketing system.
  • Provide data driven reports to leadership.
  • Drive SLA and escalate as necessary.
  • Respond to security queries via telephone, email, and chat.
  • Remote.
  • Growth Opportunities.

Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.