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Senior Business Unit Director


As a Senior Business Director, you have a client portfolio assigned (+2000 HC) and a direct team of Business Unit Directors and Business unit Director’s apprentice (+4 HC). Responsible for the successful operation, direction, strategy, and financial contribution of your Business Unit, managing both human and material resources.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (must).
  • Degree or equivalent directly related work experience. Industrial Engineering and/or Business Administration. (must).
  • 10+ year’s industry-related experience, including 2 to 4 years contact center Director level experience, or 10+ years professional level business management experience, including 2 to 4 years managerial experience. (must).
  • Demonstrated strong ability to analyze processes, enact change and think operationally and strategically to achieve business goals.
  • Demonstrated ability to successfully manage excellent customer/client relationships.
  • Demonstrated strong fiscal/commercial management skills in a P&L environment (to EBITDA level).
Soft skills
  • Excellent leadership and interpersonal skills, with a driven style.
  • Demonstrated strong facilitation and presentation skills.
  • Demonstrated strong project management and planning skills in order to successfully manage multiple, simultaneous projects.
  • Solid computer skills, including use of products in the Microsoft Office suite.
  • Supports Business Unit Directors in achieving Client and SYKES service, quality, and contribution goals.
  • Demonstrates financial performance management in achieving profitability goals per client and overall business unit assigned.
  • Responsible for leading and establishing systems, policies, and procedures for your Business Unit, including development, implementation, and continual improvement of processes to best achieve overall business goals.
  • Responsible for leading process improvement efforts within your Business Unit as well as generating and delivering successful change initiatives.
  • Provides leadership and management to your assigned Business Unit Directors.
  • Represents SYKES, the country, and your Business Unit as a leading business presence.
  • Work at Home (Temporary).
  • SYKES Benefits.
  • Growth Opportunities.

Explore the benefits we have for you!

Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.


We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.