SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Service Desk Analyst

Objective
The Service Desk analyst provides the first response to Incidents as they’re created. We are looking for candidates who are challenging hungry, want to grow their skills, and seeking diverse a role in IT.
Hard skills
  • 1 year of experience in technical support roles
  • Basic Relevant Networking and/or Systems Certifications
  • Experience with Cisco, Microsoft Systems, Citrix, Service Now, CommVault, Rancid, HP printers, Windows print server, Active Directory, nested distribution/AD groups, or other IT-specific vendors is a plus.
Soft skills
  • Ability to work well in a cross-functional team environment.
  • Excellent organizational and multitasking skills.
  • Strong analytical skills for problem-solving and quantitative analysis.
Responsibilities
  • Provide concise, timely, accurate, informative, and logical documentation that follows the Incident Response Lifecycle.
  • Communicating with customers and vendors, providing clear communication, setting expectations, and coordinating support.
  • To escalate to management and field client escalation
  • Utilize, learn, and manage applications, software, and systems as part of day-to-day responsibilities
Benefits
  • Growth Opportunities.
  • Permanent Work at Home.
  • Educational Reimbursement.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.