SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

Service Ops – Business Analyst

Objective

The Services Operations Contractor will work closely with our Services Operations team to manage the data quality of our financial & business data and support report requests of our field team.

Hard skills
  • Advanced English Speaker. English Level 88% or above (must).
  • Specific Knowledge or Skills Required: Advanced Excel and SalesForce reporting capabilities (must).
  • Previous working experience in a position that requires reporting and analytics (desired).
  • Ability to work independently on day-to-day tasks.
Soft skills
  • Ability to detect relationships and trends between data sets.
  • Ability to translate numbers into meaningful graphics, calculate figures and amounts.
  • Ability to collaborate with different account areas such as Quality, Finance, and Operations.
Responsibilities
  • Execute data review & clean up in Salesforce / FinancialForce.
  • Responsible for onboarding and offboarding of our delivery resources into FinancialForce and ensuring accurate data.
  • Investigate and problem resolve issues related to orders, projects, and another department needs.
  • Own operational reporting for our services field teams.
  • Proactively propose opportunities for process improvement.
  • Take ownership and accountability of assigned tasks and deliver timely and accurate results.
Benefits
  • Temporary Work at home.
  • Educational Reimbursement.
  • Growth Opportunities.

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.