Success Consultant Coordinator

Objective

Become part of our Adoption Consultant Team at SYKES! We are currently looking for someone with Salesforce and Project Scheduling experience. You will be responsible of assigning the appropriate resources for customer-facing on-boarding engagements and executing administrative tasks within Salesforce to support the Global business.

Hard skills
  • Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (>= 85 %) (must).
  • Experience with Salesforce and/or Financial Force platform (Must).
  • Reporting experience (Must).
  • Experience with project scheduling in a customer-facing environment, ideally in a technology organization such as a customer contact center or consulting team (Desired).
  • Demonstrated ability to handle a high volume of scheduling in a fast-paced environment (Desired).
  • Office tools including PowerPoint, Word, Outlook, and Excel.
Soft skills
  • Customer service experience (Must).
  • Strong organizational skills; attention to detail.
  • Excellent communication skills.
  • Strong time management.
  • Collaborative working style.
  • Excels in a structured and defined environment.
Responsibilities
  • Liaise with the Rapid Adoption Resource Management, Leadership, Sales, and Consultants to fulfill daily resource requests.
  • Act as a point of contact from the initial close of the sale to the assignment of the consultant.
  • Engage with sales when/if clarification on engagement is needed.
  • Assure all deals are aligned to a Consultant within agreed-upon SLA.
  • Provide feedback into Rapid Adoption leadership as issues with project assignments arise.
  • Project setup/configuration in the PSA (Financial Force) tool.
Benefits
  • Educational reimbursement
  • Compensation and benefits
  • Wellness Program
  • Association
  • Growth Opportunities

Explore the benefits we have for you!


Our collaborators can enjoy many great benefits.

Flexible schedules

Our teams have schedules that adapt to your needs. Rest assured that we have the right one for you, even if you are studying.

Development

We think about your professional growth, so at SYKES we have specific career plans to develop your skills day by day.

Compensation and benefits

Our collaborators can take advantage of discounts and agreements in universities, restaurants, among others.

Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales expertise, customer service, technical support and more through multichannel delivery platforms — effectively engage customers at every touchpoint of the customer journey. Our complete service offering helps clients acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and foster high levels of performance and profitability.